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TERMS & CONDITIONS

Effective Date: 1/1/2026

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By using this website or engaging services from The Parts Van, you agree to the following Terms & Conditions.

 

Terms of Service

By placing an order, making a payment, or using services provided by The Parts Van, you agree to these Terms of Service.

These terms apply to all purchases, deliveries, and services, whether ordered online, by phone, text, or email.

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1. Services Provided

The Parts Van provides property and vacation rental maintenance repair parts and delivery services to service professionals.

We do not perform repairs, installations, inspections, or professional consulting of any kind.

 

2. No Professional Advice

All products and information provided are offered as-is.

The Parts Van does not provide:

  • Repair advice

  • Installation guidance

  • Technical consulting

  • Code or compliance verification

Customers are solely responsible for selecting the correct parts and ensuring proper installation.

 

3. Ordering & Payment

  • Orders may require prepayment

  • Payment methods are determined at the time of order

  • Special-order items may be non-refundable

  • Orders may be declined at our discretion

 

4. Delivery Terms

  • Delivery times are estimates, not guarantees

  • Access to the delivery location is the customer’s responsibility

  • Delays may occur due to traffic, weather, supply availability, or access issues

  • Failed or refused deliveries may result in additional charges

 

5. Returns & Refunds

​All sales are subject to the following refund terms:

  • Installed or used parts are non-refundable

  • Special-order items are non-refundable

  • Delivery and service fees are non-refundable

  • Unused, unopened stock items may be considered for return at our discretion

Refund requests must be submitted within a reasonable timeframe and require proof of purchase.

Refunds, if approved, will be issued to the original payment method.

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6. Limitation of Liability

To the fullest extent permitted by law, The Parts Van shall not be liable for:

  • Incorrect part selection

  • Installation errors

  • Property damage

  • Lost revenue or downtime

  • Delays or missed deadlines

  • Indirect or consequential damages

  • Items damaged during loading or unloading

  • Items damaged, lost or delayed during shipping

  • Items damaged during transit or delivery

  • Acceptance of items on behalf of client that have visible or hidden damage

Our total liability, if any, shall not exceed the amount paid for the specific product or service.

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7.  Third-Party Items, Transport & Damage Disclaimer

The Parts Van may, at a customer’s request, pick up, transport, or deliver items purchased from third-party suppliers.

By requesting pickup or delivery, the customer acknowledges and agrees that:

  • The Parts Van does not inspect, test, verify, or open items or packaging

  • Items may contain visible or hidden damage, missing parts, or defects that are not apparent at pickup or delivery

  • The Parts Van is not responsible for damage caused by third-party sellers, suppliers, manufacturers, or their loading personnel

  • The Parts Van is not responsible for improper packaging, handling, or loading by third parties

  • Items are transported as-is and at the customer’s risk

The Parts Van shall not be responsible for items that are:

  • Damaged during loading or unloading by third parties

  • Damaged, lost, or delayed during shipping prior to pickup

  • Damaged during transit or delivery

  • Damaged as a result of traffic accidents, road hazards, weather, theft, or unforeseen events

  • Accepted on behalf of the customer with visible or hidden damage

The Parts Van does not provide insurance coverage for customer-owned items and does not guarantee replacement, reimbursement, or compensation for damaged or lost goods.

Any claims related to product condition, defects, or packaging must be made directly with the original seller, supplier, or manufacturer.

All third-party items are transported as-is at customer risk.

 

8. Fulfillment Policy

The Parts Van fulfills orders by providing property and vacation rental maintenance repair parts and delivery services.

Orders are fulfilled in one or more of the following ways:

  • Same-day delivery of in-stock items

  • Scheduled delivery of in-stock items

  • Pickup and delivery of customer-purchased items from third-party suppliers

Fulfillment timing depends on product availability, delivery schedule, location, and external conditions such as traffic or weather.

 

8. Shipping & Delivery Policy

The Parts Van provides local delivery services only. We do not ship items via mail or common carriers.

Delivery details:

  • Delivery times are estimates, not guarantees

  • Delivery windows may vary based on route, traffic, weather, and availability

  • Customers are responsible for providing accurate delivery information and access

We are not responsible for delays caused by:

  • Supplier availability

  • Traffic conditions

  • Weather events

  • Access issues

  • Acts beyond our control

 

9. Payment Policy

Payments may be required in advance of fulfillment.

We accept credit and debit card payments processed securely through Stripe.

By submitting payment information, you authorize The Parts Van to charge the approved amount for goods and services requested.

 

10. Service Professionals Only

Our services are intended for property maintenance and service professionals only.
We do not operate as a retail hardware store.

 

11. Website Use

This website is provided for informational purposes only. We make no guarantees regarding accuracy, availability, or uninterrupted access.

 

12. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.

 

13. Contact

For questions regarding these Terms & Conditions, contact:
orders@thepartsvan.com

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